Every Keepr lid comes with the Fit Guarantee. Custom lids depend on accurate measurements. If your lid doesn't fit your tank, we'll make you another one at no charge. You pay shipping for the replacement.
What's covered
- One replacement lid at no charge per original Keepr order.
- Measurement mistakes are covered. You can correct the measurements, openings and layout on the replacement.
- The replacement is for the same tank the original lid was made for.
- Claims are made within 30 days of delivery.
- Shipping for the replacement is paid by you. We'll show the shipping cost at checkout.
How to make a claim
- Email info@ndaquaculture.ca with your order number, a photo of the lid on the tank, and a short note about what doesn't fit.
- We'll check your lid against the production drawing you approved before checkout and reply with next steps.
- Once your claim is approved, we'll send you a private link to adjust your design and check out the replacement for the cost of shipping.
Good to know
- Every lid is built to the production drawing you approve before checkout, so keep a note of your order number.
- A replacement lid can't itself be claimed for another replacement.
- Questions before you order? Email info@ndaquaculture.ca. We're happy to check your measurements with you.
