1. Eligibility and Account Setup
Wholesale accounts are available only to legitimate businesses with a valid tax identification number. Individuals without a registered business are not eligible.
2. Pricing and Payment
Your approved wholesale price is shown while you are signed in to your company account. Eligible discounted products show their retail reference, your price, and savings. You receive the lower of your wholesale price or the current public sale price; discounts do not stack.
No minimum order is required. Wholesale orders are paid in full at checkout. Available payment methods are shown at checkout.
3. Shipping and Handling
Wholesale orders use the same shipping rates and free-shipping offers as retail orders. Salt, sand, and rock are excluded from free shipping. Rates and eligibility are confirmed at checkout.
Eligible dry goods ship free at CA$150. Hot/cold overnight shipping is free at CA$250 in eligible areas. Thresholds use your physical-product subtotal after discounts, before tax and shipping.
Dry goods ship Monday to Friday. Livestock ships Monday to Wednesday. See our shipping policy for delivery areas, schedules, and mixed-order details.
4. Product Availability and Substitution
Our Arrive Alive Guarantee applies to all wholesale orders, as it does for retail orders.
No product substitutions will occur without customer approval.
5. Returns, Refunds, and Exchanges
Damaged goods will be replaced or directed to appropriate warranty channels.
A 10% restocking fee applies to returned products.
Livestock can only be returned if in the same health as when it was shipped.
6. Customer Responsibilities
Customers may sell our products on their website, storefront, or to clients in service-based businesses at Minimum Advertised Price (MAP) listed on our website.
Customers may match any MAP pricing sales authorized by New Dawn Aquaculture on ndaquaculture.ca.
7. Termination of Wholesale Agreement
New Dawn Aquaculture reserves the right to terminate any wholesale account at any time for any reason.
8. Legal Compliance and Liability
Customers are responsible for complying with their local laws and regulations for selling products.
New Dawn Aquaculture is not liable for any legal compliance issues faced by wholesale customers.
9. Modifications and Updates
New Dawn Aquaculture reserves the right to modify these terms at any time. Customers will be notified of any changes via email.
10. Dispute Resolution
Any disputes arising from this agreement will be resolved under the jurisdiction of Alberta, Canada.
